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Cart Payment Problems (Credit Card Via PayPal)

FRUSTRATED: – Please give us a call. Your online order will be in the system and we can either help you, or we can process the order with only a few additional bits of information. The website is meant to make orders easier, we are working on trying to make everything as fluid as possible but really need to know where the hang-ups are.

1-800-661-1562 8:00 am – 4:00 pm MST.  M-F.

Some quick info to make your payment process easier.

  1. If payment failed, you can click My Account (top right), then Orders (lower left panel), and select the order to try the payment again.
  2. You will need click proceed to PayPal to use the credit card portal.
  3.  If you are presented with a PayPal login information … lower on the screen is the section to select Credit Card only, it may be a plain grey color that doesn’t stand out.
  4. Ensure the name and address on the card process section of the Credit Card form is using the Credit Cards billing name and address.
  5. If you are logged into PayPal with an account you don’t wish to use, you can select ‘not me’ to log out and then select Credit Card only payment.

Optional:  Having a PayPal account will simplify this payment system, however we are looking for other options.

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Check Out Trouble

We have noticed and heard from some people getting stuck at the check out / credit card screen.  If you are having trouble we would love to hear from you to ascertain what the problem might be and to work on a solution.  Please contact me at Dan@whiteop.ca with any troubles.

Solutions to some problems:

  • If your logged into PayPal and wish to not have it associated with your account .. click not me.
  • There should be 2 choices on your window a glaring PayPal button, and a not so obvious pay by Credit Card button below it.
  • Ensure on the PayPal billing address it has the Credit Card billing address, this may be different then your store address.

Alternate suggestion:

  • Create a PayPal account .. you can pay by credit card/debit card and some other forms from this account without having to do much else at no additional fees.  Additionally it can keep multiple cards on file for you allowing you to do your purchases easily from the choice of your cards.  You can also have others have access to your card for payments without sharing the card info, you can assign users with this access.

Dan Mazac

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Update Completed.

Hello,  our web update and migration are now completed.  We apologize for any inconvenience this change over may has caused you.  We had experienced an email outage for a short period (couple of hours on Wednesday) as everything was updated, you may have received a message that the email address did not exist if you happen to have sent an email during our migration time.  This should now be cleared up and everything should be running smoothly.  Please contact us if you are having any troubles with our email, or with our web-site.  1-800-661-1562 or email at orders@whiteop.ca.

Thanks again to all of you, our great customers!.

Daniel Mazac
President – WhiteOp

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COVT&R 2019

We will be at the Vancouver COVT&R exhibition on Friday Aug. 23 2019, and Saturday the 24th , if you happen to be there please drop by and say hello.