Shipping Information

Shipping charges as of March 12, 2019.

Orders including non-refrigerated pharmaceutical products will be subject to a $24.00 ambient service fee for a temperature controlled and monitored shipping service. This fee will be added to the order regardless of value.

Cold chain products, such as Alcaine, must ship only with other cold chain products and are charged a per order rate (typically between $22.00 and $40.00) that includes express shipping and cold chain packaging. Yukon, Northwest Territories, Nunavat and certain rural areas will be subject to higher shipping fees and will be contacted with shipping rates before the order is sent.

Please Note: Shipping addresses for pharmaceuticals orders and any medical devices Class II or higher must be a professional business address. Attempting to ship to a residential address voids the order from being covered and any damages to product are at your expense. Pharmaceuticals cannot be returned and are destroyed if sent out of temperature scope. If we catch pharmaceutical orders shipped to a residential address they will be cancelled with no notification.

Free Shipping and Handling on online orders with orders of at least $200.00 (not containing pharmaceutical products)

AB, SK $12.00
BC, MB, ON $16.00
QC, Maritimes $22.00
**Some very remote locations may have additional furtherance fees added.

*If order includes pharmaceuticals (non-refrigerated) A $24.00 ambient service fee will be added to the order regardless of value.

**Alcaine + other refrigerated products: (Currently Alcaine, FS&BH and ) Cold chain products must ship only with other cold chain products and are charged regardless of quantity.
$22.00 – Major Centre’s for AB, SK, BC, MB
$35.00 – Non-Major Centre’s for AB, BC, SK, MB / Major Centre’s for ON, QC
$40.00 – Most other areas
NT, YK, NU need to call to determine costs (deemed very remote).
** very remote locations receive additional furtherance fees.

Reason for additional shipping charges:

Ambient Service: This service keeps track of packages with pharmaceuticals to insure the temperature range is maintained between 15 – 25 degrees, and there is a charge for this service. This service is a requirement we must maintain for pharmaceuticals.

Refrigerated Products: These products require additional care and procedures in order to fulfill Health Canada and Manufacturer’s requirements for shipping. There is additional packaging (Styrofoam and cold packs) that are added to each package, and the package is sent via next day service (this ends up being 2 – 3 days for the remote locations and may include more expensive packaging. The costs reflect this shipping method.

Shipping & Handling: This charge includes packing material, shipping charges, and possible statement mailings, this is averaged out per region, and is designed to cover the costs and discourage order that are lower then the $200.00 minimum order requirement.

Furtherance Fee: Some remote or very remote locations will be subject to furtherance fees, furtherance fees are not waived on orders of $200.00 or more.